Return policy

If you change your mind after placing an order, you can cancel it within 30 days of receiving your device(s). For cosmetic products and cleaning supplies, the deadline is 14 days from receipt and applies as long as the product(s) remain unopened.

If you ordered your device(s) between November 1st and December 31st, 2025, you can return your device(s) within 100 days of receipt for a full refund of the purchase price, provided you have activated your warranty. 

You can activate your warranty  here  .

This 100-day return policy does not apply if you purchased your device(s) from a retailer. You can find more information  here .

Please fill out the return form available here   , and we will contact you as soon as possible to send you your return label.

If you   redeemed  a gift voucher when making your purchase, or  if you purchased in our Dyson stores  , at  OTTO  or  eBay , please contact us directly.

Detailed contact information can be found on our  contact page.

If you are a business or Airblade customer, please send us a message to support@helpall0rder.com. We will assist you with the return.

Please note that returns are no longer possible after these 30 or 100 days.

 

Once you receive the return label, please send your order back to us immediately.

Please follow these steps:

1. Pack the goods carefully (e.g. in the original packaging or similar suitable packaging) so that they are protected from transport damage.

If goods are damaged during transport due to inadequate packaging, the full purchase price cannot be refunded.

2. Stick the return label on the box.

3. Hand over the package to the appropriate shipping partner.

4. Once your return has arrived and been processed at our logistics center, the refund will be issued via the payment method you selected when placing your order.

If you have any further questions,  please contact  our customer service.

Once your return has been received and processed at the logistics center, the refund will be issued via the payment method selected during the ordering process.

Please note the corresponding repayment times:

Credit card payment: 4-7 business days

; Instant bank transfer: Up to 5 business days;

Klarna: 3-4 business days

; PayPal: Direct refund