Counterfeit devices
Identifying counterfeit Dyson technology and fake websites
Here you will find guidance and support if you suspect that you have come across a fake Dyson website or fake Dyson technology.
Guidance and support
Fraudulent vendors counterfeit technologies that may have taken years to develop and undergo rigorous testing. At Dyson, we know that a small number of our products are counterfeit. These have not been tested to Dyson's usual high safety standards and may not be safe to use. Additionally, there are fake websites impersonating genuine Dyson websites. Dyson has a zero-tolerance policy towards counterfeiters and those who impersonate Dyson. Unfortunately, it can take time for us to identify and take action against these, so please be vigilant.
I suspect that the Dyson device I received is a counterfeit. What should I do?
The best way to ensure you've purchased genuine Dyson technology is to make sure you bought your device from an official Dyson website, one of our official Dyson Demo Stores, or an authorized retail partner. If you have any doubts about whether the device you received contains genuine Dyson technology, please contact Dyson Customer Care , who will be happy to assist you.
If you believe you have received a counterfeit device that is not from Dyson, we are unfortunately unable to provide service, refunds, or replacements for this device. We advise you to request a refund from the retailer, the payment provider (such as PayPal), or your credit card company. Dyson may be able to assist you and provide written confirmation that the device is counterfeit or that the website where you purchased it is not an official Dyson website. If this would be helpful, please contact us .
I saw a website or advertisement offering Dyson products at a discount. Are these genuine Dyson products?
We are aware that some fake websites impersonate genuine Dyson websites and offer Dyson technology, often at discounted prices. These websites may deliver a counterfeit or different device, and occasionally no device at all. We are unable to verify the authenticity of Dyson technology or any website before you make a purchase. To avoid disappointment, please buy directly from Dyson.com. The official Dyson website will then redirect you to the official website for your region. In the United Kingdom, for example, you will be automatically redirected to Dyson.co.uk . In German-speaking countries, you can purchase Dyson products via Dyson.de, Dyson.at, or Dyson.ch. As always with online shopping, it is extremely important to exercise caution and only purchase goods from trusted and secure websites. A good indicator is the website URL, which should display Dyson.com or a corresponding regional variant. If you require further assistance or advice, please contact Dyson Customer Support .
Fake websites are typically promoted through advertisements on social media channels like Instagram or Facebook. These fake ads and sponsored posts usually use genuine Dyson images or videos to deceive customers into believing they are authentic. They often offer substantial discounts. Frequently, these ads or posts link directly to a fake website. Official Dyson ads on social media always redirect to Dyson.com, where you can purchase Dyson technology through the official website.
What is Dyson doing to combat counterfeit technology and websites?
As a global technology company, Dyson is committed to developing powerful, high-quality, and reliable devices and providing customers with a simple and secure online shopping experience. Dyson uses specialized programs to identify and remove fake websites and advertisements for counterfeit devices. We take decisive action against anyone selling counterfeit products.